At Touranzza, we understand that travel plans may change. Our cancellation policy is designed to be transparent, fair, and aligned with our commitment to delivering premium travel experiences.
All cancellations must be communicated in writing via email.
Cancellation charges will apply as follows:
| Cancellation Timeline | Charges |
|---|---|
| More than 30 days before arrival | 10% of the total tour cost |
| 15 to 30 days before arrival | 30% of the total tour cost |
| 7 to 14 days before arrival | 50% of the total tour cost |
| Less than 7 days before arrival / No-show | 100% of the total tour cost |
For customized itineraries, luxury hotels, heritage stays, trains, or special event bookings, cancellation policies may vary based on individual supplier terms. In such cases, the applicable cancellation charges will be communicated at the time of booking.
Requests for changes to confirmed bookings must be made in writing. While we will make every effort to accommodate changes, amendments are subject to availability and may incur additional charges.
No refunds will be provided for:
Touranzza shall not be held liable for cancellations or disruptions caused by circumstances beyond our control, including but not limited to natural disasters, political unrest, pandemics, or government restrictions. In such cases, we will assist in rescheduling or provide support based on supplier policies.
In the unlikely event that Touranzza needs to cancel a booking, a full refund of the amount paid will be provided.
📌 We recommend all guests obtain comprehensive travel insurance to safeguard against unforeseen cancellations or disruptions.
For any cancellation or modification requests, please contact us at:
📧 support@touranzza.com